Account Management
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Can I change the name on my magicJack account?

The magicJack Subscriber Agreement Section 8 states, “Subject to the terms and conditions of this Agreement, the Company grants you a personal, non-transferable, non-assignable, revocable and non-exclusive right to use the Services and the Associated Software on your Device,…”

To change the name on an account we require completion of the Name Change Request Form signed by both the current account holder and the new account holder. The form must be notarized and include the reason for the change request.

Please email the notarized form to CustomerServiceMgr@magicJack.com, or send it via USPS to:
magicJack
PO Box 6785
West Palm Beach, FL 33405

Once the notarized document has been reviewed, we will let you know if the request can be honored and/or if additional information is required.