Features & Settings
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Accessing and personalizing voicemail

Free voicemail is included with your magicJack purchase.

Contents

How Do I Configure Voicemail via Email?

We send you a complimentary email with a .wav file attachment to the email address of your choice. To configure this feature:

  1. Login to your account at my.magicJack.com.
  2. Click the Voicemail via Email link under the Call Features tab.
  3. Designate the email address for your phone number.

How Do I Access My Voicemail?

From your computer’s softphone (desktop app):

  • Click the Vmail button

From a telephone connected to the magicJack:

  • Dial your 10-digit telephone number

From an alternate telephone line (such as a cell phone):

  1. Dial your 10-digit magicJack number
  2. Press the * (star) key while your unavailable message is playing
  3. Enter your password (default is 1234)

How Do I Record My Voicemail Greeting or Name?

From your computer’s softphone (desktop app):

  1. Click the Vmail button
  2. Press zero to access mailbox options
  3. Choose one of the following selections:
    • Press one to record your unavailable message
    • Press two to record your busy message
    • Press three to record your name
    • Press four to record a temporary greeting

From a telephone connected to a magicJack device:

  1. Dial your 10 digit telephone number
  2. Press zero to access mailbox options
  3. Choose one of the following selections:
    • Press one to record your unavailable message
    • Press two to record your busy message
    • Press three to record your name
    • Press four to record a temporary greeting

From an alternate telephone line (such as a cell phone):

  1. Dial your 10 digit magicJack number
  2. Press the * (star) key while your unavailable message is playing
  3. Enter your password (default is 1234)
  4. Press zero to access mailbox options
  5. Choose one of the following selections:
    • Press one to record your unavailable message
    • Press two to record your busy message
    • Press three to record your name
    • Press four to record a temporary greeting

How Do I Navigate the Voicemail Menus?

Once you have accessed the voicemail system, you will have the following options:

Press 1: Play Messages
Available sub-options:

  • Press 3: Advanced Options
  • Press 5: Repeat Message
  • Press 6: Next Message
  • Press 7: Delete Message
  • Press 8: Forward Message
  • Press 9: Save Message

Press 2: Change Folders
Available sub-options:

  • Press 0: New Messages
  • Press 1: Old Messages
  • Press 2: Work Messages
  • Press 3: Family Messages
  • Press 4: Friend Messages
  • Press #: Cancel

Press 3: Advanced Options
Available sub-options:

  • Press 1: Send Reply
  • Press 3: Message Envelope
  • Press *: Main Menu

Press 0: Mailbox Options
Available sub-options:

  • Press 1: Record Unavailable Message
  • Press 2: Record Busy Message
  • Press 3: Record Name
  • Press 4: Record Temporary Greeting
  • Press 5: Change Password
  • Press *: Main Menu

Press *: Help
Press #: Exit