Features & Settings
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Can I block certain incoming calls with magicJack?

Yes, call blocking is available with magicJack.

Using your my.magicjack.com portal, you can easily block up to 99 telephone numbers. When a telephone number on your blocked number list attempts to contact you, they will receive a busy signal, and your phone will not ring.

Contents

Adding a New Blocked Number

  1. Log in to the my.magicjack.com portal.
  2. Hover your mouse over the Call Features tab (but do not click).
  3. Click the Call Blocking option.
  4. Each of your magicJack numbers will be listed on the left-hand side of this page. In the middle column (labeled Call Block List), you will see all of your currently-blocked numbers, as well as an option to add additional numbers.
  5. To add a number, enter the 10-digit phone number you would like to block in the text box found underneath the Call Block List.
  6. Click Quick Add.
  7. If this is your first time entering a telephone number to block, once you click Quick Add, the Call Blocking feature will automatically be turned on. If you have previously utilised the Call Blocking feature but had turned it off in the past, you will need to manually re-enable the feature via the ON/OFF toggle found under the right-hand Call Blocking ON/OFF column.

Editing Existing Blocked Numbers

  1. Log in to themy.magicjack.com portal.
  2. Hover your mouse over the Call Features tab (but do not click).
  3. Click the Call Blocking option.
  4. Each of your magicJack numbers will be listed on the left-hand side of this page. In the middle column (labeled Call Block List), click the Edit List option to view the full list of blocked numbers for the associated magicJack telephone number.
  5. Once the full list of telephone numbers is displayed, you are presented with options for each entry:
    • Add or Change a Nickname: You can add a nickname for each blocked telephone number on your list. Providing nicknames for the numbers in your Call Block List can be helpful in the event that you need to make further modifications to your list in the future. To add or change a nickname, just enter your preferred label in the text box next to the appropriate phone number, and click Update.
    • Remove a Number from the Call Block List: Click the “” (minus) icon in the Add/Remove column to remove the associated telephone number from your Call Block List.

Tips for Blocking Telemarketers

We recommend that you register your magicJack telephone number(s) on the National Do Not Call Registry (found at www.donotcall.gov). The National Do Not Call Registry allows you to opt out of receiving telemarketing calls at home. Most telemarketers will not call your number once it has been on the registry for 31 days.

If you continue to receive telemarketing calls after 31 days have passed, you can file a complaint on the www.donotcall.gov website.