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Guide to magicJack’s 911 Emergency Service

Contents

About magicJack’s 911 Emergency Service

magicJack’s 911 Emergency Service differs from standard 911 service offered on traditional phone lines.

Dialing 9-1-1:

  • Requires prior activation on your part. You must register your current service address and update your registered address if you use your magicJack from a different location.
  • Will not function during a power or Internet outage.
  • Will not function if the magicJack device is damaged or disabled.
  • Is subject to the limitations of the 911 emergency response system where your registered address is located.

Please read the IMPORTANT ENHANCED 911 DISCLOSURE FOR magicJack CUSTOMERS for additional details and important information.

We recommend that you always keep your 911 Emergency Address up-to-date.

911 Emergency Service Restrictions

911 Emergency Services are valid for United States and Canadian addresses only:

  • US addresses require US numbers.
  • Canadian addresses require Canadian numbers.

Note: 911 Emergency Services will not work with magicApp.

911 Emergency Service Fees

Emergency 911 districts in certain jurisdictions request that we send email bills for Emergency 911 (E911) services on their behalf and benefit. magicJack does not profit by collecting pass-through charges for 911 authorities.

Charges are billed annually by email, and may cost anywhere from $6.00 to over $60.00 per year. On average, throughout the country, it will cost around $12.00 a year. Payments remitted are applied to the next service year.

To view your 911 bill and submit payment:

  1. Log in to the my.magicjack.com portal using the email address and password you used when you registered your magicJack.
  2. Navigate to https://my.magicjack.com/911.html.
  3. Under the 911 Paid column, click the Unpaid link. You will be brought to a billing page that provides the amount due (based on locality).

How Do I Activate or Update 911 Emergency Service for My magicJack?

During initial device registration, following phone number selection you will be provided with information regarding 911 service, including the option to opt-out if you are a non-US resident.

If you opted out during registration but would now like to enable 911 service, you can do so within the portal:

  1. Log in to the my.magicjack.com portal using the email address and password you used when you registered your magicJack.
  2. Navigate to Account > 911 (https://my.magicjack.com/911.html).
  3. Click the Enroll link.

If you are already enrolled, you can update your address within the portal:

  1. Log in to the my.magicjack.com portal using the email address and password you used when you registered your magicJack.
  2. Navigate to Account > 911 (https://my.magicjack.com/911.html).
  3. Under the Address column, click the drop-down and select Add a New Location.

Your physical location address is also visible and editable through the softphone (desktop application) installed on your computer.

About Your 911 Emergency Service Location Address

We validate each of the civic or physical locations that has been entered.

A color-coded symbol is used to identify the verification status:

  • RED: We cannot identify your physical location. Please ensure the accuracy of the provided information.
  • BLACK: A non-US location has been entered. If a non-US location is entered, no services will respond if you dial 911.
  • YELLOW: We cannot immediately identify your physical location. Verification may take a few days.
  • GREEN: Your physical location address has been verified.

Can I Delete a 911 Emergency Service Location or Disable 911 Service?

Once enabled, 911 service cannot be disabled. You may not delete a 911 Emergency Service location. You may, however, add a new address.