Troubleshooting
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What if magicJack does not start automatically at bootup?

GENERAL WINDOWS TROUBLESHOOTING

When using your magicjack plugged into a USB port of your computer, it should start automatically. Please ensure the magicJack is properly attached to your computer. If it still does not start, please unplug it and try plugging it into a different USB port.

If magicJack does not automatically start even after plugging your device into a different USB port, complete the following steps:

  1. Navigate to “My Computer” (Windows XP), “Computer” (Windows Vista and 7), or “This PC” (Windows 8 and 10).
  2. Locate the magicJack device and double-click on it to run the software.

If the issue still persists, the following advanced troubleshooting steps can be taken:

WINDOWS 10 USERS:

Ensure that the magicJack application is active in the startup section of the computer by performing the following:

  1. Open your task manager by pressing CTRL+ALT+DEL on your keyboard and select “Task Manager”
  2. Go to the “Startup” tab
  3. Find the application named “magicJack (cdloader2)” and ensure it is “enabled”

Your magicJack will now start on bootup.

WINDOWS VISTA USERS:

  1. Please go to C:>Documents and Settings>Users>Application Data>Roaming> mjusbsp> in00000.
  2. Copy the file named setup and close that folder.
  3. Click the Start button, click All Programs, right click the Startup folder, and choose open all users Paste the setup file into that folder.

Your magicJack will now start on bootup.

WINDOWS XP USERS:

  1. Please go to control panel, click folder options, click the tab named view, check View hidden files and folders, click apply, click OK, and close control panel.
  2. Go to C:>documents and settings>[your name]> Application Data> mjusbsp> in00000
  3. Copy the file named setup and close that folder.
  4. Click the Start button, click All Programs, right click the startup folder, and choose open all users and paste the setup file into that folder.

Your magicJack should start on bootup.

If you still experience problems, please chat with one of our agents.

GENERAL MAC TROUBLESHOOTING

If magicJack does not automatically start when plugged in to a USB port, please plug the device into your router instead. If you still experience issues, we recommend contacting Apple Customer Care for additional support.