Troubleshooting
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What if my incoming Caller ID is not working?

Caller ID is used to display the telephone number of the person calling you and is included free with magicJack service.

Caller Name ID which is used to display the name of the person calling you is not currently a supported feature.

 

If your caller ID is not working:

Please try plugging your magicJack into a different USB port.

Or:

Try using a different telephone with your magicJack.