Troubleshooting
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Why can’t I start my magicJack and/or see the on screen display?

If you are experiencing a problem starting up your magicJack or do not see the on screen display or menu, try these steps to resolve the issue:

Please try a different USB port

If that does not work:

Click here and download this upgrade to your desktop. Once the upgrade has completed, double click the upgrade icon on your desktop.

If that does not work:

Go to control panel in Windows and click on “Add/Remove Programs”;

Check for anything called musicmatch, musicmatch Jukebox or Yahoo Jukebox. If you have any, please uninstall them.

If that does not work:

Open task manager (control+alt+delete) and click the tab named “Processes.” Locate and end the following processes: UTSCSI, NEWNET_SETUP, MAGICJACK, and MAGICJACKLOADER.

If one or several of these are not listed, do not worry. Now unplug your magicJack, wait 15 seconds, and plug it back in.

If that does not work:

Please go to My Computer and locate the drive named Vista Only, Phone, or removable disk (make sure it is the magicJack drive). Right click that drive, click format, and click start. Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicJack upgrade again.