Troubleshooting
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Why does my telephone not ring on incoming calls?

If you see you are receiving an incoming call, but your telephone does not audibly ring, first verify proper telephone operation:

  • Make sure the ringer on your telephone is in the ON position
  • Make sure the ringer volume is in the proper position
  • Ensure the phone cord connected to the base unit with your magicJack is no longer than six feet.

If your telephone still does not ring, please try connecting a different phone to your magicJack device.

ADVANCED TROUBLESHOOTING

If basic troubleshooting fails, this may indicate that your magicJack device’s firmware needs to be updated. Please see this article for further details.