Troubleshooting
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“Error: Broken Storage”

  1. Unplug your magicJack
  2. Hold down the “Shift” key and plug your magicJack into your computer, with the “Shift” key depressed (this will prevent magicJack from autorunning)
  3. Click “Start”
  4. Go to “My Computer”
  5. Locate the drive named “Vista Only”, “Phone”, or “Removable Disk” (make sure it is the magicJack drive)
  6. Right click that drive
  7. Click “Format”
  8. Click “Start”
  9. Unplug your magicJack
  10. Wait 30 seconds
  11. Plug your magicJack back into your USB Port