Troubleshooting
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Mac OS El Capitan/Sierra doesn’t recognize my magicJack.

In order for the magicJack device to work with Mac OS El Capitan/Sierra please follow the below steps:

 

Download the new Softphone application

  1. Download the new Softphone application here.
  2. Double-click the Softphone application you just downloaded “magicJackSetup.dmg”

 

Download the new firmware update

  1. Download the new firmware updater for your magicJack here.
  2. Plug in the magicJack device to your Mac OS Sierra computer
  3. Double-click the firmware file you just downloaded “mjisoupdate.dmg”
  4. Terminal will start indicating the upgrade process (Once the line “Detected a magicJack device” appears DO NOT unplug the device while the upgrade is in progress), the upgrade process should take less than one minute. In Terminal you will see “[Process completed]”
  5. Unplug your magicJack device and then plug it back in.