Troubleshooting
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I have no sound when using my magicJack!

If you are experiencing an issue with your audio or sound:

 

Plugged in using the wall/router:

The volume should only be dictated by the physical phone itself, please make sure the ringer/volume are turned up on your handset.

 

Plugged into the computer:

  1. With the magicJack dial pad open, select the “Menu” button in the top left corner of the application
  2. Go to “Volume/Headset Controls”
  3. Verify that the correct device is selected, either “Telephone” if you have a telephone plugged into the magicJack device, or “Headset/Other” if you will be using the computer speakers or headset
  4. If using the computer speakers or headset, under the “Speaker/Earpiece”, “Microphone” and “Ringing” options make sure the correct device is selected.
  5. Make sure the “Output Volume” and “Input Volume” are set correctly and not muted.

 

If that does not work:

If you are using a Windows PC

  1. in your notification panel on your task bar, right click the speaker icon and go to “Playback Devices”.
  2. Within the “Playback” and “Recording” tabs ensure that the devices you wish to use with the magicJack are set as the default communication device.
  3. Right click each of the default communication devices you just selected
  4. Go to “Properties” and then “Levels” and ensure they are not muted and set to the maximum volume

 

If that does not work:

It is possible that your computer may have malware or a virus causing these issues. Please consider using a virus scanning program to rule out this cause.

 

If you require further assistance, please contact our Customer Care team.