Help Center / Using magicJack

Can I upgrade my magicJack device to a newer model and keep the time remaining on my existing magicJack?

Yes, you can transfer the remaining time on your current magicJack device to a newer model during the registration process. Simply plug your new magicJack into a USB port on your computer or go to, login to your account, click the option, “Replace a current magicJack device,” and choose the device you want to upgrade from the list of eligible devices.

Upon completion of the transfer the device you selected to upgrade will be discontinued and you will no longer have the option to purchase additional service plans for the older model.

Please Note: Your new device must be a newer model from the device you replace.