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Why does my telephone not ring on incoming calls?

If you see you are receiving an incoming call, but your telephone does not audibly ring, first verify proper telephone operation:

  • Make sure the ringer on your telephone is in the ON position
  • Make sure the ringer volume is in the proper position
  • Ensure the phone cord connected to the base unit with your magicJack is no longer than six feet.

If your telephone still does not ring, please try connecting a different phone to your magicJack device.


If basic troubleshooting fails, this may indicate that your magicJack device’s firmware needs to be updated. Please see this article for further details.