magicJack devices will provide an error code if a problem has been encountered. A list of possible error codes include, but are not limited to, the following:
If you receive an error code, the following steps can be used to troubleshoot.
Restart the Device
If your magicJack device is plugged into a computer only:
- Unplug the magicJack from the USB port on your computer.
- Restart your computer.
- Plug the magicJack back into the computer and re-open the magicJack Dial-Pad.
If your magicJack device is plugged into a modem/router.
- Unplug the magicJack from the modem/router Ethernet cable, telephone and electrical outlet and unplug your telephone from the electrical outlet (if cordless).
- Unplug your modem/router from the electrical outlet for approximately 1 minute and then plug it back in.
- Plug your modem/router back in and wait approximately 2-3 minutes before plugging anything else back in.
- Plug your magicJack device back into the modem/router, telephone
If your magicJack is plugged into your computer, switch the device to a different USB port. If your device is plugged into a router, switch the ethernet cable to a different ethernet port on the router.
Test Your Network Connection
Errors can be caused by low internet speeds or unstable network connections. We recommend using a broadband-equivalent (or better) connection with a minimum upload speed of 128kb/s.
You can test your internet connection speed at sourceforge.net/speedtest/.
If restarting your device did not resolve the issue, and you have confirmed you have a stable internet connection that meets minimum speed requirements, we recommend you replace the cables associated with your configuration:
- Ethernet cable
- Phone cable
- Power adapter (if available)
Update Device Firmware
If all previous troubleshooting steps have failed, the device should be upgraded to the latest firmware. Click here for further information.
Contact Your Internet Service Provider
If you still receive an error even after the above steps have been completed, please contact your Internet Service Provider and request assistance with the following:
- Opening ports 5060 through 5070 on your router/modem
- Lowering the internal firewall on your router/modem
If you still experience issues, please contact our Customer Care team for further assistance.